
FAQ, Shipping & Return Policy
Frequently Asked Questions
Are your jewelry pieces handmade?
Yes! Every piece at Lure the Sea is thoughtfully handcrafted in Canada. Each design is created with care and inspired by the beauty, mystery, and folklore of the ocean. We take pride in making jewelry that feels personal, meaningful, and unlike anything mass-produced.
Is every piece one of a kind?
Yes. Every Lure the Sea design is unique.
Because we work with natural materials, each necklace, charm, or accessory has its own character, texture, and colour. Even if we create another piece inspired by the same design, it will never be identical.
Once a one-of-a-kind piece has been sold, it will not be recreated exactly the same way.
What materials do you use?
Most Lure the Sea jewelry includes at least one natural material, unless otherwise stated in the product description.
Depending on the design, materials may include:
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Natural seashells
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Freshwater pearls
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Gemstones and crystals
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Natural stone beads
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Glass beads
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Metal charms and pendants
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Stainless steel or other jewelry findings
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Carefully selected decorative elements
Each product page lists the materials used for that specific piece whenever possible.
Will my jewelry look exactly like the photos?
Yes—the photos show the exact one-of-a-kind piece you are purchasing unless the listing specifically states otherwise.
Natural shells, pearls, and gemstones often have small variations in colour, texture, shape, and pattern. These natural characteristics are part of what makes every piece unique and beautiful.
Can I wear my jewelry in water?
We recommend removing your jewelry before swimming, showering, bathing, or participating in water activities whenever possible.
If your jewelry accidentally gets wet, gently pat it dry with a soft cloth and allow it to air dry completely before storing it. Ensuring the piece is thoroughly dry helps protect the natural materials and preserve the finish for years to come.
Avoid storing damp jewelry in a closed container or jewelry box, as trapped moisture can affect both natural materials and metal components over time.
How should I care for my jewelry?
Lure the Sea jewelry is handcrafted using natural materials, making every piece both beautiful and delicate.
To help preserve your jewelry:
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Store it in a cool, dry place.
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Keep it away from perfumes, lotions, hairspray, and harsh chemicals.
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Remove it before swimming, showering, exercising, or sleeping.
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If your jewelry becomes wet, gently dry it thoroughly before storing it.
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Wipe gently with a soft, dry cloth after wearing.
Because many pieces feature natural shells, freshwater pearls, gemstones, and handcrafted details, we recommend handling them with gentle care. Avoid pulling, twisting, dropping, or placing excessive pressure on your jewelry, as natural materials can be more delicate than mass-produced alternatives.
Treat your piece as you would a treasured keepsake, and it will continue to bring a little piece of the ocean with you for years to come.
Where is Lure the Sea jewelry made?
Every piece is handcrafted in Canada in our home studio. Materials are collected from around the world.
Is your jewelry suitable for everyday wear?
Many of our pieces are designed to be worn regularly. However, because they often feature natural shells, freshwater pearls, gemstones, and other delicate materials, we recommend treating them with care to help preserve their beauty.
Do you accept custom orders?
At this time, custom order availability may vary. If you're looking for something special, please contact us through our contact page and we'll let you know if we're able to create a custom piece.
Do you ship internationally?
Shipping destinations and available delivery options are shown during checkout. Shipping times vary depending on your location.
What if I have a question about my order?
We're always happy to help. If you have any questions about your order, shipping, or one of our jewelry pieces, please reach out through our contact page, and we'll get back to you as soon as possible.
Why choose Lure the Sea?
Lure the Sea was created for those who feel connected to the ocean. Every design is inspired by coastal landscapes, mermaid folklore, sea-worn treasures, and the quiet magic of nature.
When you purchase from Lure the Sea, you're supporting a small Canadian handmade business and receiving a piece of jewelry that has been thoughtfully designed, carefully handcrafted, and made to be unlike any other.
Shipping & Returns
Thank you for shopping with Lure the Sea. Every order means the world to our small business, and we take great care in preparing each piece before it begins its journey to you.
Shipping
Processing Time
Each Lure the Sea piece is carefully inspected, packaged, and prepared by hand before shipping.
Orders are typically processed within 2–5 business days. During busy periods, holidays, or collection launches, processing times may be slightly longer.
You will receive a shipping confirmation email once your order has been dispatched.
Shipping Times
Delivery times vary depending on your location and the shipping service selected at checkout.
Please note that shipping estimates are provided by the carrier and cannot be guaranteed.
Lure the Sea is not responsible for delays caused by:
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Weather
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Customs processing
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Postal service disruptions
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Incorrect shipping addresses
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Carrier delays beyond our control
International Shipping
We proudly ship to many locations worldwide.
International customers are responsible for any customs duties, taxes, import fees, or other charges that may apply in their country.
Please check your country's import regulations before placing an order.
Incorrect Addresses
Please double-check your shipping address before completing your purchase.
If an incorrect address is provided and your order has already been shipped, we may not be able to recover or replace the package.
If you notice an error, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update the address.
Caring for Your Jewelry During Shipping
Every piece is carefully packaged to help protect it during transit.
Once your package arrives, we recommend opening it carefully and storing your jewelry in a dry place when not being worn.
Returns & Exchanges
Because every Lure the Sea piece is handmade and one of a kind, we are unable to accept returns or exchanges due to:
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Change of mind
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Personal preference
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Incorrect size selection (where applicable)
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Normal variations in natural materials
Each product listing includes photographs of the exact piece you will receive unless otherwise stated.
Damaged or Incorrect Orders
We want you to love your purchase.
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging
We will review your request and work with you to find a fair solution as quickly as possible.
Lost Packages
If your package appears to be lost in transit, please contact us.
We will work with the shipping carrier to investigate the shipment and assist you whenever possible.
Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been packaged or shipped may not be eligible for cancellation.
Natural Materials
Many Lure the Sea designs feature natural materials, including seashells, freshwater pearls, gemstones, and other ocean-inspired elements.
Natural variations in colour, texture, shape, and pattern are not considered defects. These characteristics are part of what makes every piece unique and one of a kind.
Jewelry Care
To help your jewelry last for years to come:
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Store it in a cool, dry place.
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Remove it before swimming, showering, or exercising.
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Keep it away from perfumes, lotions, and harsh chemicals.
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If your jewelry becomes wet, gently dry it thoroughly before storing it.
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Handle each piece with care, as natural shells, pearls, and handcrafted components are delicate and should not be pulled, twisted, or subjected to excessive force.
With proper care, your Lure the Sea jewelry will remain a beautiful reminder of the ocean for years to come.
Questions?
If you have any questions about your order, shipping, or one of our handmade pieces, we'd love to hear from you.
Please visit our Contact page, and we'll respond as soon as possible.
Thank you for supporting Lure the Sea—a small Canadian business creating one-of-a-kind ocean-inspired jewelry, handcrafted with care.